Returns & Exchanges
At Smile Wholesale, we want you to be completely satisfied with your bulk purchase. If you are not happy with your order, items in original condition can be returned within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the items in their original manufacturer packaging, ensuring all tags and seals are intact to qualify for a full refund.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing