Frequently Asked Questions
Everything you need to know about shopping with Smile Wholesale.
What is the minimum order quantity for wholesale pricing?
To qualify for our wholesale rates, we require a minimum order value of $200. Individual item minimums vary by product category and are listed on each product page.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. Expedited shipping options are available at checkout for urgent restocking needs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-volume orders.
Do you offer bulk discounts beyond the listed wholesale price?
Yes, we offer additional volume discounts for full-pallet or container-load orders. Please contact our sales team directly for a custom quote.
What is your return policy for damaged goods?
Claims for damaged or defective items must be filed within 48 hours of delivery. Please provide photo documentation to our support team to receive a full refund or replacement.
Can I track my order status online?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.